We are River Mountain Experience, run by David and Helen Adams, and located in North Yorkshire.
- What information we collect about you
- How we use the information about you
- How we store and secure information we collect
- Access to your information and correction
- Other websites
- How to contact us
What information we collect about you
We collect information about you when you register with us, place an order for products or services, and when you contact us via our helpdesk.
We also collect information when you voluntarily complete customer surveys, provide feedback or sign up for our newsletter.
Website usage information is collected using cookies.
How we use the information about you
We collect information about you to process your orders, manage your account, provide technical assistance, if you agree, to email you about other products and services we think may be of interest to you.
We may use your information collected from the website to personalise your repeat visits to our website.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
River Mountain Experience will not share your information for marketing purposes with other companies.
How we store and secure information we collect
We use data hosting service providers in the United Kingdom to host the information we collect, and use technical measures to secure your data and access to it.
While we implement technical measures to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
Access to your information and corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: River Mountain Experience, Lynnwood, Leases Lane, Leeming Bar, Northallerton, North Yorkshire, DL7 9BD. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We would like to send you information about our products and services. If you have consented to receive marketing communications, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please use the Unsubscribe option in any marketing email or contact us (see below).
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. However, some of our website features may not function as a result. For further information visit www.aboutcookies.org.
How to contact us